Our customers have the opportunity to return their goods within 30 days of purchase at our physical shop or e-shop.
Do you live in Prague? Send us an e-mail and we're happy to pick-up your return or exchange for you, free of charge!
Please include the following when returning:
- Please inform us in writing or by email to firstname.lastname@example.org that you are returning the goods. Our customer support will provide you with information on how to return the goods as conveniently as possible for you.
- Deliver or send the goods no later than 30 days after physical receipt. In case of purchase at the store, please bring proof of purchase.
- The goods must be in their original conditional and must not be damaged, used or show signs of wear.
Exchange of goods at the store
We allow the exchange of goods for purchases at the store within 30 days of purchase.